|
As a customer of NBSL, an organisation that has achieved full compliance with the Customer First standard, you can expect ……
- Your needs to be clearly diagnosed and your objectives understood prior to any service being delivered to you
- To be given access to the full range of services available to you – whether delivered directly by us or by another more appropriate service provider
- To be clear about what you can expect from any service we deliver to you and the timescale in which that service will be provided
- That we will continually review your needs and follow up after services have been delivered to you
- To have open access to our customer feedback and complaints procedure and that your feedback on services will be listened to and, where appropriate, will inform the development of future services
- Services to be clearly targeted, relevant and appropriate to you
- Our people to be appropriately trained and developed to have the necessary skills to diagnose and meet your needs
For more information about Putting the Customer First®, the National Standard for Customer Service, please take a look at www.customerfirst.org
|
