We want to encourage creativity, confidence and innovation in your business

And the best way to achieve this?

By providing you with a tailor made programme that meets your needs and the needs of your business.

Now a well-established route to help businesses of all sizes to improve business skills, our sessions can give you the confidence and courage to plan a new pathway for you, your employees and your business.

This fully funded programme, in partnership with the North of Tyne Combined Authority, will provide a tailored programme for individuals and businesses that need guidance and support to re-invigorate their business skills and refresh their service ethos.

Change management, minimising risk and process improvement are all wrapped up in one introductory session ensuring you know where to start and the ever-popular brand, marketing and sales sessions are complemented with an introduction to social media and how to turn clicks that will make your business tick.

With over 100 businesses already taking part, take a look at what recent attendees have said:

“I will have to rebuild my business from the ground up after covid eases but my word, what an arsenal of new business development skills I have gained and have taken away skills that will serve me for years to come”

Nicole Dowley, owner of New Flame Yoga, Newcastle
“I was bumbling along trying different things but not really getting anywhere with conviction. NBSL and this programme changed that. I am a business owner and NBSL have been instrumental in me achieving that mindset. The biggest gain for me (and there have been many!) is the confidence I now have in my products and the whole concept of what I do.”

Claire Barber, The Weaselry, Warkworth, Northumberland

Current sessions include:

Session Overview
How to manage risk & change for a better business Understand how to build a better business – with tools and practical tips around process improvement, risk, change, cost analysis and problem solving.
Lead by Example Move from manager to leader through understanding different styles and techniques.
Brand & Deliver Get to grips with the magic of marketing and learn how to build a brand and strategy.
Your Sales Toolbox Understand the sales journey, build your confidence and convert your sales with a toolbox of techniques.
Find your customers – customer research and profiling Discover where your customers are through research and profiling techniques – making a difference to your sales strategy.
Social media & ROI – clicks that make you tick Hints and tips to track and measure social activity to work out its worth. Tools and spreadsheets available to help measure success.
Using Lean strategies to build a better business Learn the basics of this established strategy that identifies problems, removes inefficiency and gives you a better working environment – profitably.
Time Robbers Understand your robbers and learn techniques to help prioritise your workload to improve your business.
Pitching to perfection Understand the value of the verbal business card and create a great first impression and how to work without waffle.
How to make your money last – forecasting & budgets Learn how to use budget to improve your business performance. Budget prep, variances, financial planning and management.
Bringing a smile to your customer service We all say we are happy to help – but how does make a difference to your bottom line? Understand your customer’s journey and how you can really help.

But our programme isn’t just about attending sessions

We’ve also developed wraparound support through tutor-faciliated peer to peer sessions to give you the confidence to move your business forward.

Better Business Skills is an initiative aimed at residents and businesses living and working in Newcastle Upon Tyne, North Tyneside and Northumberland and has been developed in response to the challenging and ever-changing economic landscape currently faced by businesses of all shapes and sizes.

To find out more about the programme, just click below, give us a few details and one of our skills team will get in touch.

Go to the enquiry form

Delivered in partnership with:  


Register your business as an NBSL provider and stay up to date with the latest funding information.

If you provide business support services like marketing, business planning, human resources or financial planning find out how you could register with us to offer a grant of up to £3200 to your clients for work that you do for them.

Find out more

Our Programmes

From start up to growth.

Our unique support programmes can provide help no matter what stage your business is at.