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Business Bullets
- Operations
What is a business risk register, and should you have one?
The last time you had a register taken may be a few years ago however a business a risk register is vital in considering your risks, planned actions and mitigation should the worst happen. Each business needs to decide what the individual risks are, this senior meeting is often tabled and then postponed for immediate operational concerns.
Know the difference between customer service and customer experience?
How do you get from providing good customer service to providing a great customer experience? Why not try walking in your customers’ shoes. Think about their journey and every touch point they experience with your offer.
The impact of process improvement on customer service
Following processes help stabilise our professional well-being – it provides purpose, structure and a useful tool to measure individual and business effectiveness.
How many Management Consultants does it take to change a lightbulb?
In the current economic climate, it's more important than ever for businesses to find ways to stand out, streamline their operations, and rethink their approaches. Yet as many struggle to stay ahead of the competition, or even stay viable, the day-to-day activities are more than enough to grapple with – especially for small businesses where managers tend to wear several hats.
Enterprising ideas - Starting your own business
Whatever the motivation that brings the dream of self-employment into reality, we’ve developed 10 top tips to get you thinking about your way forward.
