Getting the balance between work and life just right can be really hard. Here are five simple questions you can ask yourself that might just help.

Employee engagement is a term that tends to get thrown about a lot and is something that many organisations believe they do well – but can they be really sure that they are achieving the best engagement they can and that it is having the intended positive effect?

In business, we all, at some stage, have to uncover our customers' needs or requirements by engaging them in a "fact-find" or conversation to highlight their "wish-list". And I'm sure that we have all been advised to ask "Open" questions designed to provoke more thought and provide more detail when answering that question.

The 'Five Questions' is a problem solving technique which may be applied to almost any business situation where an answer is required that will indicate a productive way forward. The beauty of the Five Questions lies in its simplicity. There really is nothing to learn. It may be applied to yourself, colleagues or a group.

I'm a big fan of the 'f word' in business...and I always get a little concerned when my clients have an aversion to it. After all, it's just another word in our rich English language, isn't it? Use it often enough and it becomes a habit, you're no longer embarrassed about saying it and find that your business conversations become more liberally peppered with it.

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