In business, we all, at some stage, have to uncover our customers' needs or requirements by engaging them in a "fact-find" or conversation to highlight their "wish-list". And I'm sure that we have all been advised to ask "Open" questions designed to provoke more thought and provide more detail when answering that question.

The 'Five Questions' is a problem solving technique which may be applied to almost any business situation where an answer is required that will indicate a productive way forward. The beauty of the Five Questions lies in its simplicity. There really is nothing to learn. It may be applied to yourself, colleagues or a group.

I'm a big fan of the 'f word' in business...and I always get a little concerned when my clients have an aversion to it. After all, it's just another word in our rich English language, isn't it? Use it often enough and it becomes a habit, you're no longer embarrassed about saying it and find that your business conversations become more liberally peppered with it.

Carefully planning your training and development strategy can make a real difference to how successful the project will be.  Here are three key steps to take.


Register your business as an NBSL provider and stay up to date with the latest funding information.

If you provide business support services like marketing, business planning, human resources or financial planning find out how you could register with us to offer a grant of up to £3200 to your clients for work that you do for them.

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