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Business Bullets
- People
Customer Service Staff: How to improve Employee Engagement
I'm sure we will all agree that customer service can be the linchpin to success or failure for any business. So, just a quick thought, is your customer service department performing to their true potential to retain key clients and maintain income, the lifeblood of your organisation? This article will help you understand what employee engagement looks like within your customer service department and how it can be improved to help increase team performance and company profit!
The Recruitment Challenge - To React or to Respond, that is the question…..
In any recruitment situation, the answer should always be ‘to respond’. Recruitment mistakes are largely made when we ‘react’, which usually means we panic and pounce on the recruitment process in haste. My advice would always be to ‘respond’, which means we should plan and prepare the recruitment process to ensure we are proactive in our path to making a successful recruitment choice.
How to avoid a tribunal claim
Employing people is essential to many businesses and often your ‘Human Resources’ are what set you apart from your competitors. Therefore in order to grow your business it is essential you recruit and retain the best staff you possibly can, however with this comes the risk of tribunal claims being made again you.
Well-being is a Whole Organisation Issue
Are Smoking Cessation, Alcohol Advice, Food and Nutrition sessions, coupled with Fruity Friday, and a restroom in the building, and so on….., enough to address well-being in the workplace? All good initiatives to aid healthy lifestyle and work-life balance. It’s excellent that the organisation is educating the staff too. But what about your management, leadership and organisation culture?
9 Signs You Need to do Something Different!
These are signs that you've veered off course in your business or life. You can decide to take the suggested action, to get support or to do nothing but, in the words of Albert Einstein "If you do what you always did, you will get what you always got!"
